Sustainability

Doing Well by Doing Good

At CIMB, we lead with a difference because we believe that the long-term prosperity of the communities we serve is intrinsically linked to the health of our planet. The stability of economies, the wellbeing and security of our customers and the legacy we leave for our future generations are material in every business decision we make.

Our Sustainability Progress

Strong Traction in Sustainable Finance

Having surpassed our target this year to mobilise RM60 billion by 2024, we are encouraged to raise the bar even higher. Our new 2024 sustainable finance target is now RM100 billion, more than triple our initial target announced in 2021.
Advancing Financial Inclusion

Financial inclusion is a cornerstone of global sustainable development and a material matter for CIMB. Our presence in many ASEAN markets equips us with opportunities to build an inclusive financing ecosystem, ultimately reducing inequality from multiple perspectives.
Empowering SMEs

Our sustainability efforts are geared towards inclusive development, with a focus on Small and Medium-sized Enterprises (SMEs), which make up over 90% of businesses and nearly half of the GDP in Southeast Asia.
Keeping Our Customers Safe

Safeguarding the security and trust of our customers has always been mission-critical at CIMB. As we continue to make banking simpler, better and faster, technology has become central to our mission.
Driving an Equitable Transition to Net Zero

We firmly believe that the required transition to a low-carbon world must be compatible with positive economic, environmental and social outcomes. Balancing inclusive development with broader environmental sustainability goals lies at the heart of our approach, to ensure that the wider benefits of our sustainability efforts can be distributed more equitably across society.

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Sustainability Key Highlights in 2023

Launched our Sustainability-Linked Financing programme for SMEs in Malaysia, which provides financial incentives to encourage their sustainability disclosures and improve sustainability performance

Set and published a science-based decarbonisation strategy for Palm Oil and Power

Increased our sustainable finance target to RM100 billion

Mobilised RM32.4 billion in sustainable finance to support our clients in their journey towards a low-carbon and sustainable economy

Set targets to improve the financial health of prioritised groups in Malaysia

Remained at the top quartile (88th percentile) of the S&P Global Corporate Sustainability Assessment (CSA)

Achieved reduction of 35% in Scope 1 and 26% in Scope 2 (market-based) GHG emissions against the 2019 baseline

Achieved net zero for Scope 1 and 2 GHG emissions for CIMB’s operations in Singapore

Improved Organizational Health Index score to 83% in 2023 from 77% in 2022

Launched CIMB Signature Leadership programmes for mission-critical positions, senior position successors, emerging leaders and junior leaders

Our Principles

Proactively integrate economic, environmental and social considerations in our business decisions, including financing, investments, and procurement, and in managing our people and operational impacts.
Recognise and be guided by internationally accepted principles from key organisations to promote responsible business performance.
Exercise a precautionary approach, taking due care and diligence to evaluate, adopt and advocate measures that will prevent and minimise environmental harm as well as promote social equality and equity.
Create net positive impact, adopting an inclusive approach to positively influence our business relations in their sustainability performance, and taking a holistic approach in striving for a Just Transition to a greener economy.
Engage actively and openly with our stakeholders regarding the management of sustainability risk, and to identify opportunities for sustainable development.

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Sustainability at CIMB

Governance and Risk

We strive to create lasting value that resonates with everyone we reach, from our shareholders to the communities we interact with.

44% improvement in S&P Global CSA Governance score from 2019
Enhanced our Group Risk Appetite Statement to ensure that sustainability and climate-related aspects are considered in business planning and monitoring
Engaged with and issued action plans to 17 clients on NDPE since the introduction of NDPE commitment requirements to the Palm Oil and Forestry (including Rubber) sectors
Engaged with almost 900 stakeholders (employees, clients and vendors) throughout Malaysia, Thailand and Cambodia to raise awareness of, and promote compliance with, human rights issues

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Sustainable Action

We are committed to enhancing the lives and wellbeing of our over 33,000 employees and 1,800 suppliers throughout ASEAN, while actively minimising our environmental footprint.

Achieved reduction of 35% in Scope 1 and 26% in Scope 2 (marketbased) GHG emissions against the 2019 baseline
Introduced benefit enhancements and launched a flexible benefits programme in Malaysia and Indonesia
Improved Organizational Health Index score to 83% in 2023 from 77% in 2022
Launched CIMB Signature Leadership programmes for mission-critical positions, senior position successors, emerging leaders and junior leaders

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Sustainable Business

We conduct business in a way that fosters long-term economic development with a deep commitment to ethical responsibility, as well as social and environmental stewardship.

Mobilised RM32.4 billion of sustainable finance via Green, Social, Sustainable Impact Products and Services
Distributed RM8.7 billion of financing to low-income individuals across ASEAN
Achieved a Net Promoter Score within 69% of the industry in our four key markets
Achieved 99.74% service uptime for CIMB Clicks and 99.95% for BizChannel regionally*
Enhanced our Security Operation Centre and Threat Intelligence to address increasing cyber threats

*calculated using the simple average of system uptime availability in Malaysia, Indonesia, Singapore and Thailand, excluding scheduled maintenance

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Corporate Citizenship

We support the building of healthy and resilient communities in ASEAN in which individuals are connected, supported and have access to resources and opportunities.

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Doing Well by Doing Good

Our Sustainability Progress

Sustainability Key Highlights in 2023

Our Principles

Our Principles