2 April 2025
Kuala Lumpur: CIMB Group Holdings Berhad (“CIMB” or “the Group”) empathises with communities affected by the fire that broke out in Putra Heights and is committed to help affected customers, SME and micro SME customers through its various relief assistance plans.
CIMB Bank Berhad (“CIMB Bank”) and CIMB Islamic Bank Berhad (“CIMB Islamic”) have simplified the process and as such, customers only need to provide their basic information to apply for the relief assistance plan. In addition, late charges and fees for impacted customers will be waived. SME customers who are impacted by the fire and may require additional cashflow assistance on top of the payment relief, can also apply for additional working capital to support the business needs.
Charges would be waived for credit/debit card replacements, statement requests or replacements of damaged passbooks and bankers' cheques too. CIMB will work closely with its insurance partners to expedite the processing of insurance claims due to the fire in Putra Heights.
Novan Amirudin, Group Chief Executive Officer of CIMB Group said, “CIMB empathises with all who have been impacted by the fire that broke out at Putra Heights recently. A key advocate in advancing customers and society, CIMB is committed to continue serving the communities we operate in and as such, is ready to provide assistance and payment relief. We hope our efforts will help to ease our individual and business customers’ additional financial burden caused by the fire, and will subsequently help them to rebuild their lives and livelihoods.”
To apply for assistance, individual customers can call CIMB’s Contact Centre at +603 6204 7788. SME customers who are impacted by the fire and may require assistance, can visit www.cimb.com.my/frap. Non-SMEs and corporate customers may also contact their CIMB Relationship Manager to discuss assistance options. Affected customers can also apply for assistance at CIMB branches – customers may check branch availability with the bank’s branch locator on the ‘Locate Us’ page at http://www.cimb.com.my
Customers who wish to make an insurance claim due to losses to their vehicle(s) or house(s) incurred during the fire or have any enquiries, can contact the respective hotlines below:
For Berjaya Sompo: 1800-88-9933 (available Monday to Friday, 8:30am to 5:00pm)
For Takaful Ikhlas: 03-2723 9696 (available Monday to Friday, 8:30am to 5:00pm)
CIMB stands with the affected communities and is committed to support its customers and clients in need. For more information on the relief assistance plan, please visit https://www.cimb.com.my/en/personal/help-support/relief-assistance/relief-and-support.html
